Shipping
In general, orders placed by 3pm Eastern Standard time will ship within 24 hours. This is, of course, not guaranteed. It may take a few days for an order to be put together and for all products to be in stock. If you need to receive the wine by a specific date, please include a note with your order in the "Special Instructions" box at checkout. Please note that your shipping costs are estimated. Actual costs will be confirmed with you when your order is placed.
Signing for Delivery
We are REQUIRED BY LAW to ship with Adult Signature Required. We cannot specify a time during the day that delivery will be attempted. UPS will not deliver on a Saturday or call you before arrival. Please contact us if you have any further questions or concerns.
Weather
When it is extremely hot or cold on the route from us to the delivery address, we advise customers to choose to have the order held in our temperature-controlled facility until the weather is more favorable for shipping. 3 day or 1 day air options are also available, these delivery methods will help ensure that wine is not exposed to the weather for prolonged periods of time. We reserve the right to hold orders to protect the integrity of products shipped. We assume no responsibility for wines shipped at customer request which are damaged in transit by temperature. We DO NOT accept returns of wines that have been shipped to consumers and may have been subjected to heat damage or temperature extremes, either through transit or local receiving conditions.
Overnight Shipping
If the shipping and billing address are not the identical, we reserve the right to hold the shipment until we can verify that the credit card holder has requested an alternate delivery location. This is for your protection as part of fraud prevention.
